Shipping policy
Shipping Policy
Last updated: 4-08-2026
At BECO, we work hard to get your order to you as quickly and safely as possible. This policy explains how we process, pack, and ship your orders, along with delivery timelines, charges, and what to do if something goes wrong in transit.
1. Order Processing Time
- Orders are processed within [1–2 working days] of being placed, subject to product availability and payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- You will receive an order confirmation via [SMS/Email/WhatsApp] once your order is placed, and a dispatch confirmation with tracking details once it ships.
2. Shipping Destinations
- We currently ship to all serviceable pin codes within India.
- We do not currently offer international shipping. (Update if applicable.)
- Serviceability is checked automatically at checkout based on your pin code. If your address is not serviceable by our delivery network, you will be notified before payment, or your order will be cancelled and fully refunded as per our [Cancellation & Refund Policy].
3. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Above ₹999 | Free |
| Below ₹499 | ₹50 flat shipping fee |
| Cash on Delivery (COD) | Additional ₹19 COD handling fee |
Shipping charges, if any, are calculated and displayed at checkout before you complete your payment.
4. Delivery Timelines
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Metro cities | [2–4 working days] |
| Tier 2 / Tier 3 cities | [4–7 working days] |
| Remote / rural areas | [7–10 working days] |
- Delivery timelines are estimates and begin from the date of dispatch, not the date the order was placed.
- Timelines may vary due to weather conditions, courier delays, regional restrictions, or unforeseen circumstances beyond our control.
- Delivery is carried out Monday to Saturday, excluding public holidays.
5. Order Tracking
Once your order is dispatched, you will receive:
- A tracking ID and courier partner name via [SMS/Email/WhatsApp]
- A tracking link to monitor your shipment in real time
You can also track your order anytime from the "My Orders" section on our website/app, or by messaging us on WhatsApp: https://wa.me/919653208424
6. Packaging
- All products are securely packed to prevent damage during transit.
- We use tamper-evident packaging wherever applicable — please do not accept a package if the seal appears broken or visibly tampered with, and report it to us immediately.
- For fragile or high-value items, additional protective packaging is used at our discretion.
7. Multiple Items in One Order
- If your order contains multiple items, they may be shipped separately from different warehouses, and could arrive on different dates.
- You will receive individual tracking details for each shipment.
- Shipping charges (if applicable) are calculated on the total order value, not per shipment.
8. Failed Delivery Attempts
- Our courier partners typically make [2–3 delivery attempts] before returning a shipment to us.
- If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the order will be marked as Returned to Origin (RTO).
- For prepaid orders, once we receive the RTO shipment back at our warehouse, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Refund Policy.
- For COD orders, repeated failed deliveries may result in automatic cancellation of the order.
9. Change of Delivery Address
- Address changes can only be accommodated before the order is dispatched.
- To request a change, contact us as soon as possible via WhatsApp: https://wa.me/919653208424, quoting your Order ID.
- Once an order has been dispatched, the delivery address cannot be changed.
10. Delayed or Lost Shipments
- If your order hasn't arrived within the estimated delivery window, please check your tracking link first.
- If there's no update for [X days] beyond the estimated delivery date, contact our support team and we will investigate with our courier partner.
- In the rare event a shipment is confirmed lost in transit, we will offer you a free replacement (subject to stock availability) or a full refund, at your choice.
11. Damaged or Incorrect Items on Delivery
- Please inspect your package at the time of delivery, where possible.
- If you receive a damaged, defective, or incorrect item, report it to us within [48 hours] of delivery, along with photos/videos of the product and packaging.
- Valid claims will be resolved via a free replacement or full refund, as per our Cancellation & Refund Policy — at no additional cost to you.
12. Cash on Delivery (COD) Orders
- COD is available on select pin codes and order values, shown at checkout.
- A COD handling fee of ₹[Z] may apply, as reflected at checkout.
- Please keep the exact amount ready at the time of delivery wherever possible.
13. Contact Us
For any shipping-related questions or concerns, reach out to us:
- WhatsApp: https://wa.me/919653208424
- Email: [support@yourcompany.com]
- Customer Care Hours: [e.g. 10 AM – 7 PM, Monday to Saturday]
This policy may be updated from time to time to reflect changes in our shipping partners, processes, or timelines. Any changes will be reflected on this page with a revised "Last updated" date.