Refund policy

Cancellation & Refund Policy

Last updated: 4-08-2026

At BECO, we want every purchase to be a great experience. This policy explains, in detail, how order cancellations, returns, replacements, and refunds work — so there are no surprises along the way.

1. Order Cancellation

1.1 Before Dispatch

You can cancel your order any time before it has been dispatched from our warehouse. To request a cancellation, reach out to us through any of the following channels:

Please have your Order ID ready when you reach out — this helps us process your request faster.

1.2 After Dispatch

Once an order has been dispatched, it cannot be cancelled. If you no longer want the product at this stage, you're welcome to refuse delivery or initiate a return once the item is delivered, subject to our Returns Policy below.

1.3 Cancellation by Us

In rare cases, we may need to cancel an order ourselves — for example, due to stock unavailability, pricing errors, or an unserviceable delivery address. If this happens, you will be notified immediately and a full refund will be initiated automatically at no cost to you.

2. When Refunds May Be Issued

We process refunds under the following circumstances:

# Situation Refund Eligibility
1 Product ordered is out of stock with us Full refund
2 Delivery address is not serviceable by our courier network Full refund
3 Order cancelled before dispatch Full refund
4 Return request complies with our Returns Policy (see Section 3) Full refund, subject to verification
5 Returned product is verified to be in good, unused, untampered condition Full refund
6 Duplicate charge for the same order placed with the same mobile number Full refund of the duplicate amount
7 Product delivered is damaged, defective, or incorrect Full refund or free replacement, your choice

Refunds outside these circumstances are evaluated on a case-by-case basis and are at the discretion of [Your Company Name].

3. Returns Policy

3.1 Return Window

You may request a return within [X days] of the delivery date.

3.2 Conditions for a Valid Return

To be eligible for a return, the product must:

  • Be unused, unwashed, and in its original condition
  • Have all original tags, packaging, accessories, and freebies intact
  • Not show signs of damage, tampering, or wear caused after delivery
  • Be accompanied by the original invoice or order confirmation

Products that do not meet these conditions may be sent back to you without a refund, or may only be eligible for a partial refund at our discretion.

3.3 Non-Returnable Items

Certain categories of products may not be eligible for return due to hygiene, safety, or customization reasons, including but not limited to:

  • Innerwear, cosmetics, and personal care items
  • Customized or made-to-order products
  • Perishable goods
  • Items marked "Non-Returnable" on the product page

3.4 How to Initiate a Return

  1. Contact us via WhatsApp (https://wa.me/919653208424), email, or the "My Orders" section on our website/app.
  2. Share your Order ID, reason for return, and photos/videos of the product (if damaged or defective).
  3. Once approved, our courier partner will pick up the item, or you may be asked to self-ship it, depending on your location.
  4. The product will undergo a quality check upon receipt at our warehouse.

4. Replacements

4.1 Processing Fees

There are no processing fees for returns or replacements.

4.2 Replacing with a Higher-Value Product

If you choose to replace your product with a different product of higher value, you will need to pay the price difference before the replacement is dispatched.

4.3 Replacing with a Lower-Value Product

If you choose to replace your product with one of lower value, the difference will be refunded to you through your original payment method (for prepaid orders) or as store credit/bank transfer (for COD orders), at our discretion.

4.4 Replacement Timeline

Once your replacement request is approved:

  • We will dispatch the replacement product within 3–5 working days.
  • You will receive tracking details once the replacement is shipped.

4.5 Replacement Availability

If the requested replacement item is out of stock, we will offer you the choice of an alternate product of equal value or a full refund.

5. Refund Process & Timelines

5.1 For Prepaid Orders

  • Refunds are credited to the same account or payment method originally used to place the order (card, UPI, wallet, net banking, etc.).
  • Once we receive the returned product and complete verification, the refund is initiated within 5–7 working days.
  • Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.

5.2 For Cash on Delivery (COD) Orders

  • Since there is no original payment method to refund to, the amount is transferred directly to a bank account you provide at the time of the return request.
  • Once we receive the returned product and complete verification, the refund is initiated within 7–10 working days.
  • Please ensure the bank details (account number, IFSC code, account holder name) are accurate to avoid delays.

5.3 For Successfully Cancelled Prepaid Orders

  • If an order is cancelled before dispatch, the refund is processed to the original payment method.
  • The amount should reflect in your account within 5–7 working days of cancellation confirmation.

5.4 Duplicate Payment Refunds

If you were charged twice for the same order using the same mobile number, the duplicate amount will be refunded to the original payment method within 5–7 working days of the issue being verified.

6. Refund Verification Process

All refunds (except pre-dispatch cancellations) go through a short verification process:

  1. Return pickup/receipt — The product reaches our warehouse.
  2. Quality check — We confirm the item is unused, undamaged, and matches the return reason provided.
  3. Approval — Once verified, the refund or replacement is approved.
  4. Processing — The refund is initiated as per the timelines in Section 5, or the replacement is dispatched as per Section 4.4.

If a returned product fails the quality check, we will contact you to explain the issue and discuss next steps, which may include sending the item back to you.

7. Tracking Your Refund or Replacement

You can check the status of your refund or replacement at any time by:

8. Need Help?

If you have any questions about this policy, or your specific order isn't covered above, our support team is happy to help.

This policy may be updated from time to time. Any changes will be reflected on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.